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Svitlytsia > Payment and Delivery

PAYMENT AND DELIVERY OF ORDERED GOODS

Delivery

  • Self-pickup. You are able to pick up your order yourself here: Ukraine, Kyiv, Slavy sq., Underground shopping center "Navigator", ethnic store "Svitlytsia". The main advantage of this option is that you can try on/examine goods before buying them. You need to confirm your order via phone and arrange the day and time of your arrival with our manager. This option of delivery is FREE.
  • Delivery within Kyiv. Delivery is carried out by our courier. You can receive your goods after the order has been confirmed by our manager, usually - the next workday. It is also possible to deliver your order the same day it has been confirmed, though in this case it must also be discussed with the manager. Note that you can choose the day and time of delivery which would be most comfortable for you. The cost of delivery within Kyiv is 50 Ukrainian Hryvnas. The price is the same for urgent deliveries and deliveries during holidays, though the possibility of providing such services must be discussed individually.
  • Delivery within Ukraine. Delivery within Ukraine is carried out using such delivery services as "Nova Poshta", "Autolux", "InTime" or any other one of your choice. The time of delivery depends on time we got your order (before 12 PM, after 12 PM), the destination of delivery, and those companies' shipping schedule. The cost of delivery is set by the shipping company and is paid by you in company's office/warehouse while receiving your order.
  • Delivery to other countries. The choice of the shipping method depends on various factors, including order value and the country of destination, which is why it has to be discussed individually. The cost of delivery is set by the shipping company of your choice and is paid by you in company's office/warehouse while receiving your purchase.

Payment

  • Kyiv: You can pay in cash or with your credit card if you choose a "self-pickup" option of delivery. If you choose a "delivery by courier" option you are able to pay either on delivery (in cash) or in advance with your credit card.
  • Ukraine: You can either pay in cash at the office/warehouse of the delivery service or pay in advance with your credit card.
  • Other countries: Your order must be paid at full value before it is shipped to you. Payment method as well as shipping method depends on the order value and country of destination, and should be discussed individually.

Important details

  • Receiving your order. When accepting your order examine it carefully in the presence of a courier. If appearence of you purchase does not satisfy you or it does not match your requirements, return it to the courier without opening the package. In this case, we will gladly replace the item with another one.
  • If you have spotted a defect, we will replace the defective item with a new one. We can also take back the item and return your money in case you still have a receipt and if you have preserved the packing and appearence of the purchased item.
  • We try to exceed our buyers' expectations. If payment and delivery options povided above do not satisfy you for some reason, we are ready to review your relevant suggestions and alternatives. Our primary goal is to ensure your convenience.
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